If for any reason, you are not satisfied with an item from DeMotifCollections, please return the item for a full refund of its MERCHANDISE price or a prompt exchange WITHIN 30 DAYS OF RECEIPT. Please note shipping & handling charges will not be refunded. Also for certain items 15% to 20% of restocking fee will be charged for all non-defective returns.
Returns should be sent (in original packaging):
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De Motif Collections reserves the right to correct any typographical errors, inaccuracies, or omissions related to product descriptions, pricing, and availability that may appear on demotifcollections.com. We also reserve the right to change or update information on demotifcollections.com at any time without prior notice, even after your order already has been placed. We apologize for any inconvenience this may cause. If you are not completely happy with your purchase, you may return it. Please see our return policy.
DE MOTIF COLLECTIONS is not responsible to pay the shipping and handling charges for all products purchased from us, unless otherwise stated. You are responsible for these charges for shipments that are refused or returned for any reason. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us. If stated with item " Shipping Calculation Required:" for ANY ODD SIZED OR EXCESSIVE WEIGHTED ITEMS, WILL REQUIRE A CUSTOM SHIPPING COST CALCULATION FROM De Motif Collections. THESE ORDERS WILL NOT SHIP UNTIL YOU HAVE APPROVED THE CUSTOM SHIPPING COST. De Motif Collections may not publish, via the website, E-mail, traditional mail, phone, or fax, the shipping weights of items listed in our warehouses because our suppliers may not provide it for us.